Privacy Policy

1. Introduction

WhereTo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our relocation assistance platform.

2. Information We Collect

Information You Provide

• Account information (email address, password)
• Profile information (current location, housing preferences, budget)
• Search queries and preferences
• Contact information for lead generation (with your consent)
• Payment information (processed securely by our payment provider)

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Personalize your search results and recommendations
• Process payments and fulfill orders
• Connect you with real estate professionals (with your consent)
• Send service-related communications
• Analyze usage patterns to improve our platform
• Prevent fraud and ensure security
• Comply with legal obligations

4. Lead Generation and Third-Party Sharing

When you opt in to receive assistance from real estate professionals or moving companies, we may share your contact information with our trusted partners. This includes:

• Your name and contact information
• Your housing preferences and budget
• Your timeline for moving
• Your current and target locations

TCPA Consent: By opting in, you consent to be contacted by licensed real estate professionals and moving companies via phone, email, or SMS. You may opt out at any time.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time (see Your Rights section below).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications and data sharing
• Do Not Sell: Request that we not sell your personal information

To exercise these rights, contact us at privacy@whereto.live.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze site traffic and usage patterns
• Deliver relevant content and features

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

11. Third-Party Services

We use third-party services for analytics, payment processing, and other functions. These services have their own privacy policies. Key third parties include:

• Supabase (database and authentication)
• Mapbox (maps and location services)
• Stripe (payment processing)
• Anthropic (AI services)

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: